Frequently asked

Your questions, answered plainly.

If you don't find what you're looking for here, write to us — we read every message.

About the guides

Are the guides medical advice?

No. Our guides are education — designed to help you understand your diagnosis, weigh your options, and ask better questions. Decisions about your care should always be made with your own medical team.

Who reviews the content?

Every guide is reviewed by oncology clinicians before publication. We source from the National Cancer Institute, the American Cancer Society, ClinicalTrials.gov, and peer-reviewed literature, and cite where evidence is still emerging.

How current is the information?

Guides are revised as guidelines and evidence change. Because they're printed on demand, every copy shipped reflects the current edition — not stock printed years ago.

Who are the guides written for?

American patients and their families. Statistics, treatment pathways, insurance and Medicare context, and clinical trial information all reflect the U.S. healthcare system.

Ordering & shipping

How does ordering work?

Guides are printed and shipped through Lulu, our print-on-demand partner. When you click "Buy" on any guide, you'll complete your purchase securely on Lulu's site, and your copy is printed fresh for your order.

How long does shipping take?

Because each guide is printed to order, allow a few business days for printing plus standard shipping time. Lulu shows estimated delivery at checkout.

Can I buy a guide for someone else?

Yes — many of our readers are family members and friends. At Lulu's checkout, simply enter the recipient's address as the shipping address.

For clinics

Do you offer bulk orders for clinics?

Yes. We work with oncology clinics, infusion centers, and patient resource libraries on bulk and standing orders, with volume pricing. Email bitohealth@gmail.com to get started.

Can we see the guides before ordering in volume?

Of course. Request a sample pack and review a selection of guides with your team before committing to a larger order.

Still have a question?

We'd love to hear from you.

Email bitohealth@gmail.com